“You” and “your” refer to the person accessing or using the services, or if you create an account on behalf of an employer, company, organization, or other entity, then (i) all references to “you” herein includes you and that entity, and (ii) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this agreement, and that you agree to this agreement on the entity’s behalf.
While all of this Agreement is important, you should pay particular attention to: (a) when we may terminate this Agreement, how your Membership automatically renews and your associated payment obligations (see Sections 5 and 9); (b) the fact we do not give medical advice (see Section 8); (c) the situations where you may have to compensate WHOOP for losses (see Section 10); (d) the disclaimers in Section 11; and (e) our liability to you (see Section 12).
In order to use the Membership, you must subscribe, pay any applicable subscription fees (“Membership Fees”) when due, and create an account (“Account”). You agree to provide true, accurate and complete information and keep your Account information current and updated. You shall not select or use as a username a name of another person with the intent to impersonate that person or use as a username a name subject to any rights of a person other than you without appropriate authorization. You are solely responsible for any and all activities that occur under your Account or password, and for keeping your Account password confidential and secure. You may never use another person’s account or registration information for the Services without permission. You agree to notify us immediately of any change in your eligibility to use the Services, breach of security or unauthorized use of your Account or password. You should never publish, distribute or post login information for your Account. You shall have the ability to delete your Account, either directly or through a request made to one of our employees or affiliates. WHOOP will not be liable for any loss or damage arising from your failure to comply with this Section.
WHOOP software, text, graphics, images, video, audio, data and other material are made available to you through the Services (collectively referred to as the “Content”). Subject to this Agreement and your Membership, we grant to you a worldwide, non-exclusive, non-sublicensable and non-transferable limited licence to (i) access and use (i.e., to download and display locally) the Content and the software and applications made available through the Services and (ii) use the WHOOP software embedded within the WHOOP Strap (the “WHOOP Strap”), in each case solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for other than purposes of using the Services is expressly prohibited without prior written permission from us. You shall not sell, licence, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right. The Content may be owned by us or may be provided through an arrangement we have with others, including other users of the Services, or our partners, sponsors, or affiliates. The Content is protected by intellectual property rights, including copyright under both United States and other laws. Unauthorized use of the Content may violate copyright, trademark, and other laws. Other than your rights in any User Content (as defined below), you have no rights in or to the Content, and you may not use the Content except as permitted under this Agreement. No other use is permitted without prior written consent from us or the owner of the Content. You must retain all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. If you violate any part of this Agreement, your permission to access and/or use the Content and Services automatically terminates and you must immediately destroy any copies you have made of the Content.
Various company, product, and service names displayed on the Services may be trademarks or service marks owned by others (the “Third-Party Trademarks”). Your use of the Services should not be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Third-Party Trademark displayed on this Services. The Third-Party Trademarks may not be used to disparage any applicable third-party, any of their products or services, or in any manner in which, in our reasonable judgment, may damage any goodwill in the Third-Party Trademarks.
The Services include access to links to, and content and data from, third-party websites (“External Services”). These links, content, and data are provided solely as a convenience to you, are not an endorsement by us of the content on such External Services and may be subject to separate legal terms and conditions between you and third parties. The content of such External Services is developed and provided by others. In addition, the Services permit access to content posted, stored, or displayed at the direction of users of the Services, for which we cannot accept any responsibility or liability.
The Services are for personal use only and may not be used in connection with any commercial endeavors except those that are specifically approved by WHOOP. The following activities are expressly prohibited: (i) collecting usernames and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other communications; (ii) any use of the Services, which in our sole judgment, degrades the reliability, speed, or operation of the Services or any underlying hardware or software thereof; (iii) use of web scraping, web harvesting, or web data extraction methods from WHOOP even if the Account owner gives permission; and (iv) any use of the Services which is unlawful or in violation of this Agreement.
Unless otherwise prohibited by law, and without prejudice to WHOOP’s other rights or remedies, WHOOP shall have the right to immediately terminate (i) your Membership if you breach any of the terms of this Agreement and (ii) any of the Services, in our sole discretion at any time; provided that if you are not in breach of this Agreement, we will provide you with a pro rata refund of any Membership Fee paid by you in advance reflecting the period where you did not benefit from the terminated Services as a result of such termination.
You must maintain an active Membership to continue using the Services. This Agreement and your Membership may be renewed for additional Membership periods pursuant to the Membership purchased. If you do not maintain an active Membership and pay all Membership Fees when due, this Agreement shall terminate.
If you have obtained a free Membership, WHOOP reserves the right at any time to modify or discontinue, temporarily or permanently, such free Membership, your Account and your access to the Services with or without notice. Unless modified or discontinued by WHOOP in its sole discretion, your free Membership shall continue until the end of the applicable free Membership period, or until you cancel or upgrade to a paid Membership.
Unless otherwise stated, all Membership Fees are non-refundable, even if you stop using the Services. Your Membership will begin once you connect your WHOOP Strap, or thirty (30) days after shipment of your WHOOP Strap, whichever is soonest. In the case of a monthly Membership, you authorize WHOOP to charge your credit card after each one (1) month pre-paid period ends and, subject to our Warranty and Return Policy below, you may only cancel your monthly Membership after your initial commitment period of six (6) months or twelve (12) months, as applicable, ends. In the case of six (6), twelve (12), eighteen (18), and twenty-four (24) month Memberships, the initial non-refundable (subject to the terms found in our Warranty and Return Policy below) Membership Fee covers the first six (6), twelve (12), eighteen (18), or twenty-four (24) months of your Membership (“Initial Membership Fee”), respectively. The Initial Membership Fee also covers the cost of your WHOOP Strap, and you will retain ownership of your WHOOP Strap after you stop or cancel your Membership and after payment of the Initial Membership Fee.
If any Membership Fees that are due are outstanding for a period of three (3) days or more, your Account will go into an inactive state. In this inactive state, you will be unable to upload data from your WHOOP Strap. You will, however, still be able to access any historical data, that is, data which is uploaded prior to your Account entering into an inactive state. Upon appropriate payment, your Account will be reactivated, and you will be able to utilize the full functionality of the Membership and your WHOOP Strap.
Upon cancellation or termination, all licences granted to you hereunder shall terminate automatically, your right to use the Services shall cease and your User Content, as defined below, will no longer be available to you through the Services.
You shall receive the support and maintenance, if any, as set forth in WHOOP’s FAQs or as provided with your Subscription.
The Services may include functionality to permit the submission of your Content, whether manually at the direction of users of the Services or automatically in accordance with your Account settings (“User Content”) and the hosting, sharing, and/or publishing of such User Content. You warrant and represent that all User Content provided by you is accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations. User Content includes, without limitation, any user profile information you submit and make publicly available, any information collected by the WHOOP Strap, including, without limitation, statistics and measurements, wellness information and recovery scores generated through the use of the Services, and any information submitted by you to “tag” any activities recorded through the Services. You understand that WHOOP does not guarantee any confidentiality with respect to User Content that you submit and make available to others.
In connection with User Content, you further agree that you will not: (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant us all of the licence rights granted herein; (ii) publish falsehoods or misrepresentations that could damage us or any third party; (iii) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iv) post advertisements or solicitations of business; or (v) impersonate another person. We do not endorse any User Content or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with any User Content. We do not permit copyright infringing activities and infringement of intellectual property rights in connection with the Services, and we will remove all Content and User Content if properly notified that such Content or User Content infringes on another’s intellectual property rights. We may remove any Content and User Content without prior notice. We may also terminate your access to the Services, if you are determined to be a repeat infringer. A repeat infringer is anyone who has been notified of infringing activity more than once and/or has had any User Content removed from the Services more than twice. We also reserve the right to decide whether Content or User Content is appropriate and complies with this Agreement for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length. We may remove such User Content and/or terminate your access for uploading such material in violation of this Agreement at any time, without prior notice and at our sole discretion.
If you are a copyright owner or an agent thereof and believe that any User Content or other Content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) or the EU Digital Copyright Directive (and any national law implementing the same in the UK or the EU) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
(iv) Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address;
(v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Our designated Copyright Agent to receive notifications of claimed infringement and other notices relating to User Content and/or violation of this Agreement (e.g., violations of criminal laws) is: General Counsel, WHOOP, Inc., 1325 Boylston Street, Suite 401, Boston, MA 02215. Only notices pursuant to this Section 7 and notices relating to complaints in connection with User Content or violations of this Agreement should go to the Copyright Agent; any other feedback, comments, requests for technical support, and other communications should be addressed to the address in Section 15.
WHOOP provides the Services for you to track, manage, and share your wellness-related information. The Services and any results or Content displayed via the Services, whether provided by WHOOP or third parties, do not provide medical advice and are not intended to be a substitute for (i) advice from your doctor or other medical professionals, or any diagnosis or treatment or (ii) a visit, call, or consultation with your doctor or other medical professionals. The Services do not and are not intended to diagnose, prevent, monitor, treat or alleviate disease, diagnose, monitor, treat, alleviate or compensate for an injury or handicap, investigate, replace or modify the anatomy of a physiological process, control conception, achieve its principle intended action in or on the human body by pharmacological, immunological or metabolic means, even if it is assisted in its function by such means or prescribe treatment, administer medicinal products, or perform any other tasks that constitute the practice of medicine or for other therapeutic purposes, in each case whether as a medical device (as defined in Medical Devices Regulations 2002) or otherwise and all Content available through the Services is for general informational purposes only. Use of the Services, or communication with us via the internet, e-mail or any other means, does not create any doctor-patient relationship. If you have any health related questions, please call your or see your doctor or other healthcare provider. You should never disregard medical advice or delay in seeking medical advice because of any Content presented on the Services, and you should not use the Services or any Content on the Services for diagnosing or treating a health problem. You should always consult a qualified and licensed medical professional prior to beginning or modifying any diet or exercise or athletic program. You agree that your athletic activities carry certain inherent and significant risks of bodily injury, death or property damage, and that you voluntarily assume all known and unknown risks associated with these activities.
a. You agree to pay (i) the Membership Fees as described in this Agreement and during the purchase and payment process; and (ii) the non-refundable Initial Membership Fee (as described above). Any payment terms presented to you in the process of obtaining your Membership are deemed part of this Agreement and are incorporated herein by reference.
b. Billing. We may collect payments from you directly or we may use a third-party payment processor ( “Payment Processor”) to bill you through a payment account linked to your Account on the Services (your “Billing Account”) for your Membership. The processing of payments by a Payment Processor will be subject to the terms, conditions and privacy policies of such Payment Processor in addition to this Agreement. We are not responsible for any errors by a Payment Processor. By choosing to purchase a Membership, you agree to pay us, either directly or through a Payment Processor, all Membership Fees and other charges at the prices then in effect and in accordance with the applicable payment terms and you authorize us, through a Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using your selected Payment Method. We reserve the right to correct any errors or mistakes that we or a Payment Processor make even if we or a Payment Processor have already requested or received payment.
c. Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through a Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.
d. Recurring Billing. The Membership payment terms may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Membership Fees have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY, ANNUALLY, OR EVERY EIGHTEEN MONTHS, DEPENDING ON YOUR SUBSCRIPTION) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, GO TO ACCOUNT SETTINGS AT https://app.whoop.com.
e. Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE AT ACCOUNT SETTINGS AT https://app.whoop.com. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY SUBSCRIPTION FEES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR SUBSCRIPTION AS SET FORTH ABOVE.
f. Auto-Renewal. The Membership will be automatically extended for successive monthly renewal periods in the event you have purchased a monthly Membership or successive twelve (12) month periods in the event you have purchased a twelve (12) or eighteen (18) month Membership at the then-current non-promotional rate. In the case of a twelve (12) or eighteen (18) month Membership we will notify you by email at least thirty (30) days prior to such automatic extension taking effect. To change or terminate your Membership, go to Account settings at https://app.whoop.com. If you terminate your Membership, you may continue to use your Membership until the end of your then-current term and your Membership will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the Membership Fee paid for the then-current subscription period. If you do not want to continue to be charged on a recurring basis, you must cancel or terminate your Membership before the end of the then-current term. Your Membership cannot be terminated before the end of the period for which you have already paid, and except as expressly provided in these terms, WHOOP will not refund any amounts that you have already paid.
g. Reaffirmation of Authorization. Your non-termination or continued use of your Membership reaffirms that we are authorized to charge your Payment Method for that Membership. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance or as otherwise described when you initially selected to purchase the Membership.
You agree to compensate and reimburse us on demand for any losses, without limitation, reasonable legal and accounting fees, arising or resulting from (i) your User Content, (ii) your breach of this Agreement, (iii) your uploading or misuse of the Content or the Services, or (iv) your violation of law. We reserve the right to assume the exclusive defense and control of any matter which is subject to this section. In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.
As a consumer, you have certain rights under law and nothing in this Agreement can, or is intended to, limit or remove these rights. We don’t exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so, including for faulty or misdescribed goods.
We have taken every reasonable care in the provision of the Services. However, except as stated in Section 16 and to the extent permitted under applicable law, the Services and Content are provided on an “as is” and “as available” basis without any express or implied warranties or conditions of any kind. We hereby disclaim all implied warranties and conditions, including, but not limited to, the warranty of merchantability, non infringement of third parties’ rights, and fitness for particular purpose.
We, our affiliates, our partners, and our and their respective officers, directors, employees, agents, suppliers, or licensors, make no warranties or representations about the content (including the user Content) or Services, including but not limited to accuracy, reliability, completeness, timeliness, or reliability.
Neither we nor our affiliates or partners shall be subject to liability for truth, accuracy, or completeness of any information conveyed to users of the services or for errors, mistakes or omissions therein or for any delays or interruptions of the data or information stream from whatever cause. Further, we make no warranty that the services will be available error free or that the services or the content are free of computer viruses or similar contamination or destructive features. If your use of the services or the content results in the need for servicing or replacing equipment or data, we shall not be responsible for those costs. You agree that your use the services and the content at your own risk.
To the extent we are allowed under applicable law to limit our liability, our liability to you for our failure to perform the Services with reasonable skill and care is limited to the total Membership Fees paid by you, and for any other loss or damage you suffer, whether direct or indirect (including, without limitation, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the WHOOP Strap, the Battery Pack, the Services and/or the Content, whether based on warranty, contract, tort (including negligence), or any other legal theory, our liability is limited to one hundred euros.
In some jurisdictions, consumer protection laws may not allow certain disclaimers or exclusions or limitations of liability and consequently some of the disclaimers, exclusions and limitations of liability in this Agreement may not apply in whole or in part. We do not seek to exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded of restricted by applicable law.
The Services may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We will try to give you notice when we make a material change to the Services, but this is not always practical. Similarly, we reserve the right to remove any Content or User Content from the Services at any time, for any reason (including, but not limited to if someone alleges you contributed Content or User Content in violation of this Agreement), in our sole discretion, and without notice.
a. Assignment. This Agreement, and any rights and licences granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction, provided we ensure such assignment does not affect your rights under this Agreement. This Agreement will inure to the benefit of our successors and permitted assigns.
b. Governing Law; Venue. This Agreement, and any disputes arising out of or in connection with them (including non-contractual disputes), are governed by English law and you can bring legal proceedings in relation to the Services or this Agreement in the English courts. If you live outside of England, both you and WHOOP can bring legal proceedings in respect of the Services or this Agreement in either your local courts or the English courts.
c. Severability. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.
d. Non-Waiver. Failure by us to act on or enforce any provision of this Agreement shall not be construed as a waiver of that provision or any other provision in this Agreement. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.
f. Headings. The section headings are provided merely for convenience and shall not be given any legal import.
g. Survival. All sections of this Agreement that, by their nature, should survive termination will survive termination, including, without limitation, the sections entitled User Content, Compensation, Disclaimer of Warranty and Limitation of Liability, and General.
h. Third Party Distribution Channels. WHOOP offers software applications that may be made available through the Apple App Store, the Google Play Store or other distribution channels (“Distribution Channels”). If you obtain such software through a Distribution Channel, you may be subject to additional terms of the Distribution Channel. This Agreement is between you and us only, and not with the Distribution Channel. To the extent that you utilize any other third party products and services in connection with your use of our Services, you agree to comply with all applicable terms of any agreement for such third party products and services.
With respect to Software that is made available for your use in connection with an Apple-branded product (such Software, “Apple-Enabled Software”), in addition to the other terms and conditions set forth in this Agreement, the following terms and conditions apply:
WHOOP and you acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement with respect to the Apple-Enabled Software, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you with respect to the Apple-Enabled Software as a third party beneficiary thereof.
If you have any questions regarding the Services, please contact WHOOP via e-mail at email@example.com or call (844) 490-1593. Our mailing address is WHOOP, Inc., 1325 Boylston Street, Suite 401, Boston, MA 02215.
Our Thirty (30) Day Return Policy
If you are unhappy or unsatisfied with your WHOOP Strap or the Services you may cancel your Membership and return your WHOOP Strap (at your own cost) for any reason within thirty (30) days of receipt of your WHOOP Strap for a full refund of the Initial Membership Fee (which will be paid via your original payment method), less return shipping costs.
In order to receive your refund you must request a return within thirty (30) days of receipt the WHOOP Strap.
Below are instructions on how to return your WHOOP Strap and receive your refund.
To request a return, you must contact Support at firstname.lastname@example.org, at which point a return shipping label will be provided to you. Once you have requested your return, you are eligible for a refund of the Initial Membership Fee, less return shipping costs, as long as the WHOOP Strap is received within thirty (30) days from the date you requested the return.
To cancel your Membership within the thirty (30) days of receipt of the WHOOP Strap in order to receive your refund, you must return the WHOOP Strap in the manner described above. If you do not return the WHOOP Strap within that 30-day period, the refund will not be applied.
Once the 30-day period has passed, you may still return the WHOOP Strap, but you will not receive a refund for all or any portion of your Initial Membership Fee. While you may still cancel your Membership at any time, the cancellation of the Membership after the 30-day period has passed will not go into effect until the end of the initial subscription period. You may discontinue your use of the Membership and Services at any time.
Once a return is requested, WHOOP will cancel the Account associated with the return. For the sake of clarity, you will not be able to use the Account associated with the WHOOP Strap that was returned.
Once a WHOOP Strap is returned, we reserve the right to refurbish the WHOOP Strap for sale or for the WHOOP Strap to be sold as a replacement WHOOP Strap.
The foregoing return policy is in addition to (and not in place of) your consumer cancellation right that enables you to cancel your Membership and receive a refund of your Initial Membership Fee within fourteen (14) days after the date on which you entered into this Agreement. If you wish to exercise your consumer cancellation rights, simply notify us using the details provided in Section 15. If you cancel your Membership pursuant to your statutory rights, you must return the WHOOP Strap to us within fourteen (14) days. Your Initial Membership Fee included the cost of the WHOOP Strap and therefore if you do not return the WHOOP Strap (in the same condition it was in when delivered to you and with original packaging and labels), WHOOP may charge you a restocking fee equal to four (4) times the then-current monthly Membership fee in your local billing currency (“Restocking Fee”) or may deduct an amount equal to the Restocking Fee from the refund of the Initial Membership Fee or. You are responsible for your costs of returning your WHOOP Strap to us when exercising this right.
WHOOP warrants that your WHOOP Strap is free from defects in materials or workmanship for a period of one (1) year from the date of your first use of the WHOOP Strap, as described above (such period, the “Warranty Period” and such warranty, the “Limited Warranty”). If your WHOOP Strap is defective during the Warranty Period, WHOOP will replace your WHOOP Strap, subject to the conditions below, at no additional charge. WHOOP is not responsible to repair or replace your WHOOP Strap if you violate this Limited Warranty. This Limited Warranty is non-transferable. Any Limited Warranty replacement WHOOP Strap shall be warranted under the original Warranty Period for the remainder of the Warranty Period, for thirty (30) days after you receive your replacement WHOOP Strap, or for any period as required by applicable law, whichever is longer.
To be eligible for the Limited Warranty, you must:
– Have an active Membership with no outstanding balance or any unpaid fees;
– Have a valid Payment Method on file should a Restocking Fee be charged (as WHOOP is currently unable to process Payment Methods over the telephone); and
– Be the original owner of the WHOOP Strap, meaning that the WHOOP Strap being replaced was the one originally paired with the Account associated with that WHOOP Strap.
This Limited Warranty does not cover:
– Lost WHOOP Strap(s)
– Damage or failure through misuse or malfunction, normal wear and tear, improper or negligent use, improper or abnormal use, or any use contrary to instructions provided by WHOOP
– Damage or failure due to accident, acts of God, unauthorized commercial use, abuse, neglect, theft, unusual atmospheric conditions
– Cosmetic damage
– Any unauthorized modification to the product
– Attempted repair by unauthorized persons or with any parts not originally intended for or compatible with the WHOOP Strap
– Any alteration of the factory model name and/or serial number
This Limited Warranty gives the purchaser specific legal rights, which are in addition to (and not in place of) any statutory rights you may have pursuant to applicable consumer rights law in the country that you live in.
To request a warranty replacement, you must contact WHOOP Support at email@example.com, at which point WHOOP shall send you a replacement WHOOP Strap as well as a return shipping label for the defective WHOOP Strap.
If you do not return the defective WHOOP Strap within thirty (30) days of receiving the return shipping label, WHOOP shall have the right to charge you the Restocking Fee for the unreturned WHOOP Strap. WHOOP reserves the right to charge you the Restocking Fee if you do not return the WHOOP Strap as described above, you cancel your Membership or remove your Payment Method.
You may request to replace your WHOOP Strap that has fallen outside of the Limited Warranty (“Non-Warranty Replacement”) for the Restocking Fee.
To be eligible for the Non-Warranty Replacement, you must:
– Have an active Membership with no outstanding balance or any unpaid fees; and
– Have a valid Payment Method on file to charge the Restocking Fee (as WHOOP is currently unable to process Payment Methods over the telephone).
To request a Non-Warranty Replacement, you can do so by logging into your Account page and going to the Lost Strap page in your Account’s Membership section. You will be prompted to enter your shipping address and information. The Restocking Fee will be charged to your Payment Method on file; should you not have a valid Payment Method on file, you will be prompted to enter one. Once the order is processed and your Account has been charged the Restocking Fee, your replacement WHOOP Strap will be shipped to you. If applicable, our Support team may be able to issue you a credit for a portion of the time you will be unable to utilize the Services.
Limited Warranty: Battery Pack
The Battery Pack is subject to the same Limited Warranty as the WHOOP Strap and is subject to all of the terms, conditions and procedures described above.
To replace a Battery Pack that falls outside of the Limited Warranty, you may purchase a replacement by visiting the online WHOOP Store.
For WHOOP Support, please e-mail firstname.lastname@example.org or call (844) 490-1593.
Payment of a one-time-fee to upgrade or replace your WHOOP Strap will not change the terms of your Membership to the Services.
If an upgraded or replacement WHOOP Strap is provided to you as part of a Membership renewal offer then the new Membership period will begin immediately upon purchase and remaining days in your current Membership, if any, will be appended to your account.