WHOOP, INC

CONDICIONES DE VENTA

WHOOP TERMS OF SALE

PLEASE READ THE FOLLOWING TERMS OF SALE (“TERMS OF SALE”) CAREFULLY BEFORE PURCHASING PRODUCTS (AS DEFINED BELOW) OFFERED BY WHOOP, INC. (“US”, “WE”, “OUR”, OR “WHOOP”). THESE TERMS OF SALE SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR PURCHASE  OF THE WHOOP DEVICE, BANDS, CHARGERS AND POWERPACKS (COLLECTIVELY, THE ‘WHOOP DEVICE,” EVEN IF SUCH PURCHASE IS PART OF A WHOOP MEMBERSHIP PURCHASE), AND ANY PERIPHERALS, ACCESSORIES, APPAREL, OR OTHER PRODUCTS OFFERED BY WHOOP OR A WHOOP AUTHORIZED PARTNER (AS DEFINED BELOW), THAT ARE AVAILABLE FOR PURCHASE FROM OUR ONLINE STORE (THE “STORE”) OR THROUGH AN AUTHORIZED THIRD-PARTY RETAILER OR AUTHORIZED THIRD-PARTY MARKETPLACE (EACH, AN “AUTHORIZED RESELLER”) (COLLECTIVELY, THE “PRODUCTS” OR THE “WHOOP PRODUCTS”). PRODUCTS AND WHOOP PRODUCTS SHALL NOT INCLUDE THE PURCHASE OF WHOOP MEMBERSHIPS AND ADVANCED LABS SERVICES, WHICH SHALL BE GOVERNED UNDER OUR TERMS OF USE. 

THESE TERMS OF SALE COVER IMPORTANT INFORMATION ABOUT THE PRODUCTS YOU PURCHASE AND ANY CHARGES AND AMOUNTS THAT WE BILL YOU.

YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE TERMS OF SALE AND ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO ENTER INTO THESE TERMS OF SALE AND TO PURCHASE AND USE THE PRODUCTS. “YOU” AND “YOUR” REFER TO THE PERSON PURCHASING A PRODUCT OR IF YOU PURCHASE A PRODUCT ON BEHALF OF AN EMPLOYER, COMPANY, ORGANIZATION, OR OTHER ENTITY, THEN (I) ALL REFERENCES TO “YOU” HEREIN INCLUDE YOU AND THAT ENTITY, (II) YOU REPRESENT AND WARRANT THAT YOU ARE AN AUTHORIZED REPRESENTATIVE OF THE ENTITY WITH THE AUTHORITY TO BIND THE ENTITY TO THESE TERMS OF SALE, AND (III) YOU AGREE TO THESE TERMS OF SALE ON THE ENTITY’S BEHALF.

THIS IS A LEGAL AGREEMENT. BY PLACING AN ORDER FOR A PRODUCT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SALE. 

If you do not accept these Terms of Sale, then you are not authorized to purchase Products. In these Terms of Sale, any words following the term “including” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

We reserve the right to change these Terms of Sale at any time, so please review the Terms of Sale each time prior to making a purchase. Every time you order Products, the Terms of Sale in force at that time will apply between you and WHOOP. If you have any questions regarding these Terms of Sale, you can contact WHOOP at support@whoop.com.

Please read these terms carefully.

1. INTRODUCTION

Although the Store is accessible worldwide, the Products offered on the Store are not designed and tested for use in all countries. If you choose to access the Store and/or use the Products, you choose to do so on your own initiative and you are solely responsible for complying with applicable local laws in your country. You understand and accept that the Store, the Products, and any related services are not designed for use in all countries and some or all of the features of the Store, Products, and any related services may not work or be appropriate for use in all countries. It is your responsibility to understand and comply with all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the purchase, possession and use of any Product. 

2. WHOOP AUTHORIZED PARTNERS

WHOOP may collaborate with certain brands (collectively, the “WHOOP Authorized Partners”) to offer the capability to integrate certain WHOOP Products into certain other products offered by the WHOOP Authorized Partners.  We will identify the WHOOP Authorized Partners and any products associated therewith in the Store. 

3. ORDER PROCESS

Order Acceptance.  Each part of any order that you submit to WHOOP or an Authorized Reseller constitutes an offer to purchase. If you do not receive a message from WHOOP or an Authorized Reseller confirming receipt of your order, please contact our (or the Authorized Reseller’s, as applicable) customer service department at support@whoop.com before re-entering your order. WHOOP’s or an Authorized Reseller’s confirmation of receipt of your order does not constitute WHOOP's or Authorized Reseller’s acceptance of your order. WHOOP or Authorized Reseller (as applicable) is only deemed to have accepted your order once the Product(s) you ordered have been shipped.

Order Issues.  Although we strive to accept all valid orders, WHOOP and Authorized Reseller reserve the right to deny any order for any reason, including if: (i) we discover an error in pricing and/or other information about the Product or receive insufficient or erroneous billing, payment, and/or shipping information, (ii) we suspect an order has been placed using stolen payment card information or otherwise appears to be connected to fraud, or (iii) the ordered Product is unavailable due to discontinuance or otherwise. WHOOP and Authorized Reseller may also refuse any order that is connected with a previous payment dispute.

4. AVAILABILITY

All Products offered on the Store and via an Authorized Reseller are subject to availability. We reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue offering certain Products without prior notice. To the extent permitted under applicable laws, we make no representations, warranties, or conditions as to the completeness, accuracy, reliability, validity or timeliness of any listings, content, descriptions or images (including, without limitation, any features and specifications such as weights and sizes) for any Products available through the Store or via an Authorized Reseller. Such information, including pricing, and the availability of any Product are subject to change at any time without notice. We make reasonable efforts to accurately display the attributes of Products, including the applicable colors, however the actual colors you see on the Store will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. THE INCLUSION OF ANY PRODUCTS ON THE STORE OR BY AN AUTHORIZED RESELLER AT A PARTICULAR TIME DOES NOT IMPLY OR WARRANT THAT THESE PRODUCTS WILL BE AVAILABLE AT ANY TIME.  

5. PRICING

Prices are stated in the applicable currency based on your selected location. Your total price charged for Products will include the price of the Products in your order plus any applicable sales tax and shipping charges, less any discounts offered. We reserve the right to change prices at any time, but changes will not affect any order for Products you have already placed prior to the change in price. We do not provide price protection or refunds in the event of a price drop or promotional offering. In the event that a Product is listed at an incorrect price on the Store due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for the Product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the incorrect price paid. 

6. PAYMENT

Terms. Any payment terms presented to you in the process of purchasing your Products are deemed part of these Terms of Sale and are incorporated herein by reference. You agree to pay for all orders in accordance with the prices and such billing terms in effect at the time of your order. For all orders, WHOOP calculates and charges sales tax in accordance with applicable laws. You agree to pay all applicable taxes and shipping charges. You must provide WHOOP with a valid credit card or other account information from a valid payment provider accepted by WHOOP (each, a “Payment Provider”) By providing a credit card or other payment method accepted by WHOOP (“Payment Method”), you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our Payment Processor (as defined below)) to immediately charge your payment method for the total amount of your order (including any applicable taxes and other charges). If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any payment problem we encounter in order to proceed with your order. 

Billing. We may collect payments for the Products from you directly or we may use a third-party payment processor (“Payment Processor”) to bill you through a payment account selected by you at checkout or linked to your Account. We use Stripe, Inc. and its affiliates (“Stripe”) as a third-party service provider for payment services.  The processing of payments by a Payment Processor will be subject to the terms, conditions and privacy policies of such Payment Processor in addition to these Terms of Sale. You agree to be bound by Stripe’s Privacy Policy (currently accessible at https://stripe.com/us/privacy) and its Terms of Service (currently accessible at https://stripe.com/ssa) and hereby consent and authorize WHOOP and Stripe and any other Payment Processor to share any information and payment instructions you provide with each other and the provider of your Payment Method to the minimum extent required to complete your transactions. We are not responsible for any errors by a Payment Processor. By choosing to purchase a Product, you agree to pay us, either directly or through a Payment Processor, all amounts for the applicable order in accordance with the applicable payment terms and you authorize us, through a Payment Processor, to charge your Payment Method. You agree to make payment using your selected Payment Method. We reserve the right to correct any errors or mistakes that we or a Payment Processor make even if we or a Payment Processor have already requested or received payment.

Payment Method. Your Payment Provider agreement governs your use of the designated Payment Method, and you must refer to that agreement, not this Agreement, to determine your rights and liabilities. 

7. DISCOUNT AND PROMO CODES

We may, in our sole discretion, create discounts and promotional codes that may be redeemed for discounts or other benefits, subject to any additional terms that we establish on a per promotional code basis (“Promo Codes”). Promo Codes may only be used once per person. Only Promo Codes sent to you through official WHOOP communications channels are valid. You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by us; (iii) may be disabled by us at any time for any reason without liability to us; (iv) may only be used pursuant to the specific terms that we establish for such Promo Code; (v) are not redeemable for cash; and (vi) may expire prior to your use.

8. RESALE RESTRICTION

Purchases made on the Store or via an Authorized Reseller are intended for personal use only and are not authorized for resale (aside from the individual sale of Products by a consumer who purchased same for personal use). We reserve the right to refuse or cancel your order if we suspect you are purchasing Products for resale. 

9. SHIPPING AND DELIVERY

For purchases made on the Store, our delivery charges and methods are as described on our website. The estimated arrival or delivery date is not a guaranteed delivery date for your order, and you agree that we are not liable for late deliveries. WHOOP uses a third-party service provider for fulfilling orders. By ordering any Product, you acknowledge that neither WHOOP nor Authorized Reseller has any responsibility or liability for any delays that may result from orders handled by such third-party service provider. Refused deliveries will be returned to our warehouse. It may take up to 45 days for the returned items to be identified as refused and processed for a refund. 

10. RETURNS FOR REFUND

Our Return Policy for WHOOP Devices that are part of a WHOOP Membership Order. For the return policy for WHOOP Devices ordered and shipped in connection with a WHOOP Membership, see the Terms of Use.

Our Return Policy for other Products. If you purchased apparel and accessories from the Store, WHOOP will accept all unworn returns within thirty (30) days of delivery, unless marked as final sale (i.e., Boxers, WHOOP Your Way). Non-WHOOP Pro members must cover the cost of shipping to return the applicable Product. To initiate a return, please visit support.whoop.com and submit a request. WHOOP reserves the right to reject the return if the product is worn or used. In this case, the member will not receive a refund.

If you purchased apparel and accessories from an Authorized Reseller, you must return the initial purchase to the original point of sale for a refund, subject to the Authorized Reseller’s return policy. WHOOP will not at any time issue a refund for any apparel or accessories purchases made from an Authorized Reseller or any other third-party retailer or any other third-party marketplace.

Exchange Policy. If you purchased apparel and accessories from the Store, members can exchange these unused and unworn purchases for free, subject to the terms and conditions herein. WHOOP accepts all unused and unworn apparel and accessory exchanges within thirty (30) days of delivery, unless marked as final sale (i.e., Boxers, WHOOP Your Way). To initiate a return, please visit support.whoop.com and submit a request. WHOOP reserves the right to reject the return if the product is worn or used. In this case, the member will be charged for the exchanged product.

If you purchased apparel and accessories from an Authorized Reseller, exchanges must be initiated at the original point of sale. All exchanges are subject to the exchange policy of the Authorized Reseller. WHOOP will not at any time issue an exchange for any apparel or accessories purchases made from an Authorized Reseller or any other third-party retailer or any other third-party marketplace. 

11. COMPATIBILITY

Products sold through the Store or via an Authorized Reseller and by WHOOP Authorized Partners are the only items compatible with the Products, including but not limited to the WHOOP Device. You agree that lack of compatibility does not constitute a defect giving rise to a claim under our Limited Warranty described in our Terms of Use (“Limited Warranty”). Furthermore, you will be solely responsible for damage resulting to your Product, and any other peripherals, accessories, or apparel used in conjunction with the Product, due to your use of any product or service that is not compatible with the Product. 

12. WARRANTIES AND DISCLAIMERS

EXCEPT FOR THE LIMITED WARRANTY,  TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, THE STORE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF ANY KIND AND WE HEREBY DISCLAIM ALL IMPLIED WARRANTIES AND CONDITIONS, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.

You use any and all Products at your own discretion and risk. Other than as provided for under the Limited Warranty, to the extent permitted by applicable laws, you will be solely responsible for (and WHOOP disclaims) any and all loss, liability, or damages resulting from your use of a Product, including damage or loss to your Product. 

13. LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY APPLICABLE LAWS, (A) IN NO EVENT SHALL WE OR AN AUTHORIZED RESELLER OR WHOOP AUTHORIZED PARTNER, NOR ANY SUCH PARTY’S OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, REPRESENTATIVES, CONTRACTORS, OR WHOOP’S LICENSORS (COLLECTIVELY, THE “WHOOP PARTIES”) BE LIABLE FOR ANY INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION), EVEN IF WHOOP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (B) IN NO EVENT SHALL THE AGGREGATE AMOUNT THAT THE WHOOP PARTIES ARE LIABLE TO YOU EXCEED THE GREATER OF (I) THE AMOUNT PAID FOR A PARTICULAR PRODUCT, (II) $100, OR (III) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE OR REGULATION UNDER WHICH SUCH CLAIM ARISES, EVEN IF A WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN WHOOP OR AUTHORIZED RESELLER AND YOU. 

SOME STATES AND JURISDICTIONS, DO NOT ALLOW EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

IF YOU ARE A USER FROM NEW JERSEY, SECTION 12 (WARRANTIES AND DISCLAIMERS) AND SECTION 13 (LIMITATION OF LIABILITY) ARE INTENDED TO BE, AND ARE, ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PROVISION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PROVISION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PROVISIONS OF THE APPLICABLE SECTIONS. 

14. DATA PROTECTION

By placing an order for Products, you agree and understand that WHOOP may store, share, process and use data collected from your order form or phone/fax/email order for the purposes of processing the order. You acknowledge that the processing of any of your personal information is governed by our Privacy Policy. WHOOP works with other companies that help WHOOP provide Products to you, such as freight carriers and credit card processing companies, and you direct WHOOP to share certain information with these companies for this purpose. 

15. ELECTRONIC COMMUNICATIONS

You are communicating with WHOOP electronically when you use the Store or send an email to WHOOP. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. When you order through the Store, we collect and store your email address. From that point forward, your email address is used to send you information about our products and services unless you opt-out of such emails. 

16. NOTIFICATIONS

WHOOP may provide notifications to you as required by law or for marketing or other purposes via (at its option) email to the email associated with your order. WHOOP is not responsible for any automatic filtering you or your network provider may apply to email notifications. WHOOP recommends that you add @whoop.com URLs to your email address book to help ensure you receive email notifications from WHOOP. For notifications made by e-mail, the date on which the message is sent will be deemed the date on which such notification is transmitted. 

17. FORCE MAJEURE

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an act or event beyond our reasonable control, including without limitation acts of God, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 

18. SEVERABILITY

If any provision of these Terms of Sale is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Sale, which shall remain in full force and effect. 

19. NON-WAIVER

Failure by us to act on or enforce any provision of these Terms of Sale shall not be construed as a waiver of that provision or any other provision in these Terms of Sale. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. 

20. EXPORT CONTROLS

You will not export or re-export, directly or indirectly, the products or services, or any technical information related thereto, to any destination or person prohibited or restricted by U.S. export control laws and regulations and any applicable laws of the country you reside. 

21. GOVERNING LAW AND JURISDICTION

These Terms of Sale are governed by the internal substantive laws of the Commonwealth of Massachusetts, without respect to its conflict of law provisions. You expressly agree to submit to the exclusive personal jurisdiction of the state and federal courts sitting in the City of Boston in the Commonwealth of Massachusetts. 

22. ADDITIONAL TERMS

Additional terms may apply to certain Products. In the event there is a conflict between these Terms of Sale and any additional terms (including our Terms of Use), the additional terms (including our Terms of Use) will control.

CONDICIONES DE VENTA DE WHOOP

LEA ATENTAMENTE LAS SIGUIENTES CONDICIONES DE VENTA ("CONDICIONES DE VENTA") ANTES DE ADQUIRIR PRODUCTOS O UNA MEMBRESÍA (CADA UNO DE ELLOS SEGÚN SE DEFINE A CONTINUACIÓN) QUE OFRECE WHOOP, INC. ("NOSOTROS", "NOS", "NUESTRO" O "WHOOP"). ESTAS CONDICIONES DE VENTA, JUNTO CON NUESTRAS CONDICIONES DE USO, EN SU CASO, ESTABLECEN LOS TÉRMINOS Y CONDICIONES LEGALMENTE VINCULANTES PARA LA COMPRA Y EL USO DE LOS PRODUCTOS WHOOP, QUE INCLUYEN, ENTRE OTROS, LA CORREA WHOOP (TAL Y COMO SE DEFINE MÁS ADELANTE), LAS MEMBRESÍAS Y CUALQUIER OTRO DISPOSITIVO PERIFÉRICO, ACCESORIO, PRENDA DE VESTIR O PRODUCTO OFRECIDO POR UN SOCIO AUTORIZADO DE WHOOP (TAL Y COMO SE DEFINE MÁS ADELANTE) QUE ADQUIERA EN NUESTRA TIENDA EN LÍNEA (LA "TIENDA") (DE FORMA COLECTIVA, LOS "PRODUCTOS" O LOS "PRODUCTOS WHOOP"). ESTAS CONDICIONES ABARCAN INFORMACIÓN IMPORTANTE SOBRE LOS PRODUCTOS QUE ADQUIERA Y LOS CARGOS E IMPORTES QUE LE FACTURAREMOS.

USTED DECLARA Y GARANTIZA QUE TIENE EL DERECHO, LA AUTORIDAD Y LA CAPACIDAD PARA ACEPTAR Y CONVENIR EN ESTAS CONDICIONES DE VENTA Y QUE TIENE LA EDAD LEGAL SUFICIENTE EN SU JURISDICCIÓN O LUGAR DE RESIDENCIA PARA OBLIGARSE CON BASE EN LAS PRESENTES CONDICIONES DE VENTA Y PARA COMPRAR Y UTILIZAR LOS PRODUCTOS. "USTED" Y "SU" SE REFIEREN A LA PERSONA QUE COMPRA UN PRODUCTO O, SI USTED COMPRA UN PRODUCTO EN NOMBRE DE UN EMPLEADOR, EMPRESA, ORGANIZACIÓN U OTRA ENTIDAD, ENTONCES: (I) TODAS LAS REFERENCIAS A "USTED" EN ESTE DOCUMENTO LO INCLUYEN A USTED Y A ESA ENTIDAD, (II) USTED DECLARA Y GARANTIZA QUE ES UN REPRESENTANTE AUTORIZADO DE LA ENTIDAD CON AUTORIDAD PARA VINCULAR A LA MISMA A ESTAS CONDICIONES DE VENTA, Y (III) USTED ACEPTA ESTAS CONDICIONES DE VENTA EN NOMBRE DE LA ENTIDAD.

AL EFECTUAR EL PEDIDO DE UN PRODUCTO, usted reconoce haber leído, comprendido y aceptado las presentes Condiciones de venta. Si su pedido incluye una Membresía, nuestras Condiciones de Uso se incorporan a estas Condiciones de Venta por referencia. Si no acepta estas Condiciones de venta, no está autorizado a comprar Productos en la Tienda. Nos reservamos el derecho a modificar estas Condiciones de venta en cualquier momento, por lo que le rogamos que las revise cada vez antes de realizar una compra en la Tienda. Cada vez que efectúe un pedido de Productos, se aplicarán las Condiciones de Venta vigentes en ese momento entre usted y WHOOP. Si tiene alguna pregunta sobre estas Condiciones de venta, puede ponerse en contacto con WHOOP en support@whoop.com. En las presentes Condiciones de Venta, las palabras que sigan al término "incluyendo", o cualquier expresión similar, se interpretarán a título ilustrativo y no limitarán el sentido de las palabras, descripción, definición, frase o término que precedan a dichos términos.

Si bien todas estas Condiciones de venta son importantes, debe prestar especial atención a: (a) las obligaciones de pago (Sección 5); (b) las exenciones de responsabilidad (Sección 10), y (c) la limitación de responsabilidad (Sección 12).

1. INTRODUCCIÓN

Algunos de nuestros Productos, como la correa WHOOP (la "Correa WHOOP"), se incluyen con servicios de suscripción proporcionados por WHOOP (la "Membresía") junto con la correa WHOOP y que permiten al usuario rastrear, administrar y compartir información relacionada con el bienestar recolectada por la correa WHOOP. Para hacer uso de la membresía, el usuario debe crear una cuenta ("Cuenta"), tal y como se describe en nuestras Condiciones de uso. Si usted es el usuario de un Producto para el que es necesario aceptar las Condiciones de uso para poder utilizarlo, asegúrese de revisar nuestras Condiciones de uso para conocer los términos concretos relativos a su membresía y los servicios relacionados. Si compra un regalo para el que es necesario aceptar las Condiciones de uso para poder utilizar un Producto, el destinatario del regalo deberá revisar y aceptar nuestras Condiciones de uso antes de que se le permita utilizar el Producto o la membresía correspondiente y los servicios relacionados.

Si bien es posible el acceso a la Tienda en todo el mundo, los Productos ofrecidos en la misma no se diseñaron ni probaron para su uso en todos los países. Si decide ingresar a la Tienda o utilizar los Productos, lo hace por iniciativa propia y es el único responsable de cumplir con las leyes locales aplicables en su país. Usted entiende y acepta que la Tienda, los Productos y cualquier servicio relacionado no están diseñados para su uso en todos los países y que algunas o todas las características de la Tienda, los Productos y cualquier servicio relacionado pueden no funcionar o ser apropiadas para su empleo en todos los países.

2. SOCIOS AUTORIZADOS DE WHOOP

WHOOP podrá colaborar con determinadas marcas (de forma colectiva, los "Socios Autorizados WHOOP") para ofrecer la posibilidad de integrar determinados Productos WHOOP en otros productos ofrecidos por los Socios Autorizados WHOOP. En la Tienda identificaremos a los Socios Autorizados WHOOP y los productos asociados a los mismos.

3. DISPONIBILIDAD

Todos los Productos que se ofrecen en la Tienda están sujetos a disponibilidad. Nos reservamos el derecho a imponer límites de cantidad en cualquier pedido, a rechazar la totalidad o parte de uno y a dejar de ofrecer determinados Productos sin previo aviso.

En la medida que lo permita la legislación aplicable, no hacemos ninguna declaración, garantía o condición en cuanto a la integridad, exactitud, confiabilidad, validez o puntualidad de los listados, descripciones o imágenes (incluyendo, sin limitación, las características y especificaciones tales como pesos y tamaños) de cualquier Producto disponible a través de la Tienda. Dicha información y la disponibilidad de cualquier Producto (incluyendo, sin limitación, la validez de cualquier cupón o descuento) están sujetas a cambios en cualquier momento sin previo aviso. Nos esforzamos razonablemente por mostrar con exactitud los atributos de los Productos, incluyendo los colores aplicables; sin embargo, los colores reales que usted vea dependerán de su sistema informático, y no podemos garantizar que su ordenador muestre con exactitud dichos colores. Es su responsabilidad comprender y cumplir todas las leyes locales, estatales, federales y extranjeras aplicables (incluyendo los requisitos de edad mínima) en relación con la compra, posesión y uso de cualquier Producto.

4. PRECIOS

Los precios se indican en la moneda aplicable en función de su ubicación seleccionada. El precio total de los Productos incluirá el precio de los Productos de su pedido más cualquier impuesto sobre las ventas y gastos de envío aplicables, menos cualquier descuento que se ofrezca. Nos reservamos el derecho a cambiar los precios en cualquier momento, pero los cambios no afectarán a ningún pedido de Productos que ya haya realizado antes del cambio de precio. No ofrecemos protección de precios ni reembolsos en caso de disminución de precios u ofertas promocionales. En caso de que un Producto figure con un precio incorrecto debido a un error tipográfico o a un error en la información sobre precios recibida de nuestros proveedores, nos reservamos el derecho a rechazar o cancelar cualquier pedido realizado del Producto que figure con el precio incorrecto. Nos reservamos el derecho a rechazar o cancelar dichos pedidos, tanto si el pedido ha sido confirmado como si no y se ha cargado en su tarjeta de crédito o débito. Si su tarjeta de crédito o débito ya ha sido cargada por la compra y su pedido es cancelado, emitiremos inmediatamente un crédito a la cuenta de su tarjeta de crédito o débito por el importe del precio incorrecto pagado.

5. PAGO

Términos. Todas las condiciones de pago que se le presenten en el proceso de compra de sus Productos se consideran parte de estas Condiciones de venta y se incorporan a las mismas por referencia. Para todos los pedidos, WHOOP calcula y cobra el impuesto sobre las ventas de conformidad con las leyes aplicables. Al proporcionar una tarjeta de crédito u otro método de pago aceptado por WHOOP, usted declara y garantiza que está autorizado a utilizar el método de pago designado y que nos autoriza (o a nuestro procesador de pagos (como se define a continuación) a cargar a su método de pago el importe total de su pedido (incluyendo los impuestos aplicables y otros cargos). Si el método de pago que nos proporciona no puede verificarse, no es válido o no es aceptable por cualquier otro motivo, su pedido podrá suspenderse o cancelarse. Deberá resolver cualquier problema de pago que encontremos para poder proceder con su pedido. En el caso de que desee cambiar o actualizar la información de pago asociada a su Cuenta, puede hacerlo en cualquier momento accediendo a su Cuenta en https://app.whoop.com y editando su información de pago.

Cobranza. Podemos cobrar los pagos por los Productos directamente o bien utilizar un procesador de pagos externo ("Procesador de Pagos") para facturarle a través de una cuenta de pago seleccionada por usted al terminar su pedido o vinculada a su Cuenta. El procesamiento de los pagos por parte de un Procesador de Pagos estará sujeto a los términos, condiciones y políticas de privacidad de dicho Procesador de Pagos, además de estas Condiciones de Venta. No nos hacemos responsables de ningún error cometido por un Procesador de Pagos. Al optar por adquirir un Producto, usted se compromete a pagarnos, directamente o a través de un Procesador de Pagos, todos los montos del pedido aplicable de acuerdo con las condiciones de pago aplicables y nos autoriza, a través de un Procesador de Pagos, a cargar a su proveedor de pagos elegido (su "Forma de Pago"). Usted se compromete a efectuar el pago utilizando su Forma de Pago seleccionada. Nos reservamos el derecho a corregir cualquier error o equivocación que nosotros o un Procesador de Pagos cometamos, incluso si nosotros o un Procesador de Pagos ya hemos solicitado o recibido el pago.

Forma de pago. Los términos de su pago se basarán en su Forma de Pago y podrán determinarse mediante Contratos entre usted y la institución financiera, el emisor de la tarjeta de crédito u otro proveedor de la Forma de Pago elegida. Si nosotros, a través de un Procesador de Pagos, no recibimos el pago por su parte, usted se compromete a pagar todas las cantidades adeudadas en su Cuenta en cuanto se lo solicitemos.

6. REVENTA Y TRANSFERENCIA DE PROPIEDAD

Las compras realizadas en la Tienda están destinadas únicamente a los usuarios finales y no se autoriza su reventa. Nos reservamos el derecho a rechazar o cancelar su pedido si sospechamos que está comprando Productos para su reventa. La titularidad de los Productos comprados en la Tienda pasa al comprador en el momento de la entrega por parte de WHOOP al transportista, pero WHOOP o el transportista serán responsables de cualquier pérdida o daño al Producto que se produzca cuando el mismo esté en tránsito hacia usted.

7. ENVÍOS Y ENTREGA

Nuestros gastos y métodos de entrega son los descritos en la página web de la Tienda. La fecha estimada de llegada o entrega no es una fecha garantizada para su pedido, y usted acepta que no somos responsables de los retrasos en las entregas. Las entregas rechazadas se devolverán a nuestro almacén. Es posible que transcurran hasta 45 días hasta que los artículos devueltos se identifiquen como rechazados y se procesen para su reembolso.

8. DEVOLUCIONES PARA REEMBOLSO

Nuestra Política de devolución de las Correas WHOOP. Para la política de devolución de las Correas WHOOP y los Paquetes de baterías, consulte las Condiciones de uso.

Nuestra política de devoluciones para otros productos. WHOOP acepta todas las devoluciones de ropa y accesorios no usados dentro de los treinta (30) días siguientes a la entrega, a menos que estén marcados como venta final (es decir, Boxers, WHOOP Your Way). Quienes no sean miembros de WHOOP Pro deberán cubrir el costo del envío para devolver el Producto correspondiente. Para iniciar una devolución, visite support.whoop.com y enviar una solicitud. WHOOP se reserva el derecho de rechazar la devolución si el producto está desgastado o usado. En este caso, el miembro no recibirá ningún reembolso.

Política de intercambio. Los miembros pueden cambiar sus compras de ropa y accesorios de forma gratuita. WHOOP acepta todos los cambios de ropa y accesorios no usados dentro de los treinta (30) días siguientes a la entrega, a menos que estén marcados como venta final (es decir, Boxers, WHOOP Your Way). Para iniciar una devolución, visite support.whoop.com y envíe una solicitud. WHOOP se reserva el derecho de rechazar la devolución si el producto está desgastado o usado. Las anteriores políticas de devolución y cambio se suman (y no sustituyen) a su derecho de cancelación como consumidor, que le permite cancelar la totalidad o parte de un pedido y recibir el reembolso del precio que pagó y de nuestros gastos de envío estándar correspondientes en un plazo de catorce (14) días a partir de la fecha en que usted o un tercero designado por usted, sin incluir a los transportistas, tome posesión de todos los productos de dicho pedido. Si desea ejercer este derecho, deberá notificárnoslo utilizando los datos que se proporcionan en la Sección 24. Si cancela un pedido en virtud de sus derechos legales, deberá devolvernos los Productos correspondientes en un plazo de catorce (14) días para recibir el reembolso descrito anteriormente. Usted es responsable de los costos de devolvernos los Productos al ejercer este derecho.

Política de intercambio. Los miembros pueden cambiar sus compras de ropa y accesorios de forma gratuita. WHOOP acepta todos los cambios de ropa y accesorios no usados dentro de los treinta (30) días siguientes a la entrega, a menos que estén marcados como venta final (es decir, Boxers, WHOOP Your Way). Para iniciar una devolución, visite support.whoop.com y envíe una solicitud. WHOOP se reserva el derecho de rechazar la devolución si el producto está desgastado o usado. Las anteriores políticas de devolución y cambio se suman (y no sustituyen) a su derecho de cancelación como consumidor, que le permite cancelar la totalidad o parte de un pedido y recibir el reembolso del precio que pagó y de nuestros gastos de envío estándar correspondientes en un plazo de catorce (14) días a partir de la fecha en que usted o un tercero designado por usted, sin incluir a los transportistas, tome posesión de todos los productos de dicho pedido. Si desea ejercer este derecho, deberá notificárnoslo utilizando los datos que se proporcionan en la Sección 24. Si cancela un pedido en virtud de sus derechos legales, deberá devolvernos los Productos correspondientes en un plazo de catorce (14) días para recibir el reembolso descrito anteriormente. Usted es responsable de los costos de devolvernos los Productos al ejercer este derecho.

Política de intercambio. Los miembros pueden cambiar sus compras de ropa y accesorios de forma gratuita. WHOOP acepta todos los cambios de ropa y accesorios no usados dentro de los treinta (30) días siguientes a la entrega, a menos que estén marcados como venta final (es decir, Boxers, WHOOP Your Way). Para iniciar una devolución, visite support.whoop.com y envíe una solicitud. WHOOP se reserva el derecho de rechazar la devolución si el producto está desgastado o usado. Las anteriores políticas de devolución y cambio se suman (y no sustituyen) a su derecho de cancelación como consumidor, que le permite cancelar la totalidad o parte de un pedido y recibir el reembolso del precio que pagó y de nuestros gastos de envío estándar correspondientes en un plazo de catorce (14) días a partir de la fecha en que usted o un tercero designado por usted, sin incluir a los transportistas, tome posesión de todos los productos de dicho pedido. Si desea ejercer este derecho, deberá notificárnoslo utilizando los datos que se proporcionan en la Sección 24. Si cancela un pedido en virtud de sus derechos legales, deberá devolvernos los Productos correspondientes en un plazo de catorce (14) días para recibir el reembolso descrito anteriormente. Usted es responsable de los costos de devolvernos los Productos al ejercer este derecho.

Política de intercambio. Los miembros pueden cambiar sus compras de ropa y accesorios de forma gratuita. WHOOP acepta todos los cambios de ropa y accesorios no usados dentro de los treinta (30) días siguientes a la entrega, a menos que estén marcados como venta final (es decir, Boxers, WHOOP Your Way). Para iniciar una devolución, visite support.whoop.com y envíe una solicitud. WHOOP se reserva el derecho de rechazar la devolución si el producto está desgastado o usado. Las anteriores políticas de devolución y cambio se suman (y no sustituyen) a su derecho de cancelación como consumidor, que le permite cancelar la totalidad o parte de un pedido y recibir el reembolso del precio que pagó y de nuestros gastos de envío estándar correspondientes en un plazo de catorce (14) días a partir de la fecha en que usted o un tercero designado por usted, sin incluir a los transportistas, tome posesión de todos los productos de dicho pedido. Si desea ejercer este derecho, deberá notificárnoslo utilizando los datos que se proporcionan en la Sección 24. Si cancela un pedido en virtud de sus derechos legales, deberá devolvernos los Productos correspondientes en un plazo de catorce (14) días para recibir el reembolso descrito anteriormente. Usted es responsable de los costos de devolvernos los Productos al ejercer este derecho.

9. COMPATIBILIDAD

Los productos que los Socios Autorizados WHOOP venden a través de la Tienda son los únicos artículos compatibles con los Productos, incluyendo pero sin limitarse a la Correa WHOOP. Usted acepta que la falta de compatibilidad no constituye un defecto que dé lugar a una reclamación en virtud de nuestras Garantías Limitadas que se describen a continuación o que se encuentran en nuestras Condiciones de Uso. Además, usted será el único responsable de los daños que se produzcan en su Producto, y en cualquier otro dispositivo periférico, accesorio o prenda de vestir que se utilice junto con el Producto, debido al uso de cualquier bien o servicio que no sea compatible con el Producto.

10. GARANTÍAS Y DESCARGOS DE RESPONSABILIDAD

Como consumidor, usted tiene ciertos derechos bajo la ley y nada en este Contrato puede, o pretende, limitar o eliminar estos derechos. No excluimos ni limitamos nuestra responsabilidad ante usted por pérdidas o daños en los casos en que sería ilegal hacerlo, incluyendo los productos defectuosos o mal descritos.

A EXCEPCIÓN DE LAS GARANTÍAS LIMITADAS QUE SE INDICAN MÁS ADELANTE, EN LA MEDIDA EN QUE LO PERMITAN LAS LEYES APLICABLES, LA TIENDA Y TODOS LOS PRODUCTOS, SERVICIOS Y CONTENIDOS DISPONIBLES EN LA TIENDA, ESTOS ÚLTIMOS SE PROPORCIONAN "TAL CUAL" Y "SEGÚN DISPONIBILIDAD", SIN GARANTÍAS NI CONDICIONES EXPRESAS O IMPLÍCITAS DE NINGÚN TIPO. POR LA PRESENTE RENUNCIAMOS A TODAS LAS GARANTÍAS Y CONDICIONES IMPLÍCITAS, INCLUYENDO, PERO SIN LIMITARSE A, LA GARANTÍA DE TITULARIDAD, CALIDAD SATISFACTORIA, NO INFRACCIÓN DE DERECHOS DE TERCEROS E IDONEIDAD PARA UN FIN DETERMINADO.

Usted utiliza todos y cada uno de los Productos por su cuenta y riesgo. Usted será el único responsable de (y WHOOP renuncia a) cualquier pérdida, responsabilidad o daño que resulte de su uso de un Producto, incluyendo el daño o pérdida del mismo y cualquier otro periférico, accesorio o indumentaria conectada al Producto.

Garantía limitada: Correa WHOOP. Para conocer la garantía limitada de las correas WHOOP y los paquetes de baterías que se envían por primera vez con las correas WHOOP correspondientes, ver las Condiciones de uso.

11. POLÍTICA DE ACTUALIZACIÓN

El pago de un cargo único para actualizar o reemplazar su Correa WHOOP no cambiará los términos de su Suscripción a los Servicios.

Si se le proporciona una correa WHOOP mejorada o de sustitución como parte de una oferta de renovación de la suscripción, el nuevo periodo de suscripción comenzará inmediatamente después de la compra y los días restantes de su suscripción actual, si los hubiere, se añadirán a su cuenta.

12. LIMITACIÓN DE RESPONSABILIDAD

EN NINGÚN CASO SEREMOS RESPONSABLES DE NINGÚN DAÑO DIRECTO O INDIRECTO (INCLUYENDO, SIN LIMITACIÓN, DAÑOS INCIDENTALES, ESPECIALES O CONSECUENTES, PÉRDIDA DE BENEFICIOS O DAÑOS RESULTANTES DE LA PÉRDIDA DE DATOS O DE LA INTERRUPCIÓN DE LA ACTIVIDAD COMERCIAL) RESULTANTES DEL USO O LA IMPOSIBILIDAD DE USO DE LOS PRODUCTOS, YA SE BASEN EN LA GARANTÍA, EL CONTRATO, EL AGRAVIO ( INCLUYENDO LA NEGLIGENCIA) O CUALQUIER OTRA TEORÍA LEGAL, QUE SUPEREN EL IMPORTE PAGADO POR UN PRODUCTO EN PARTICULAR, INCLUSO SI SE NOS HUBIERA ADVERTIDO DE LA POSIBILIDAD DE DICHOS DAÑOS.

En algunas jurisdicciones, las leyes de protección del consumidor pueden no permitir ciertas renuncias o exclusiones o limitaciones de responsabilidad y, en consecuencia, algunas de las renuncias, exclusiones y limitaciones de responsabilidad de este Contrato pueden no ser aplicables en su totalidad o en parte. No pretendemos excluir o limitar nuestra responsabilidad por muerte o daños personales causados por nuestra negligencia, o por cualquier otra responsabilidad que no pueda ser excluida o restringida por la legislación aplicable.

13. PROTECCIÓN DE DATOS

Al efectuar un pedido de Productos, usted acepta y comprende que WHOOP puede almacenar, compartir, procesar y utilizar los datos recogidos en su formato de pedido o en su pedido por teléfono, fax o correo electrónico con el fin de procesar el pedido. WHOOP procesará su información de acuerdo con nuestra Política de Privacidad. WHOOP trabaja con otras empresas que le ayudan a proporcionarle Productos, como transportistas y empresas de procesamiento de tarjetas de crédito, y usted autoriza a WHOOP a compartir cierta información con estas empresas con este fin.

14. COMUNICACIONES ELECTRÓNICAS

Usted se comunica de forma electrónica con WHOOP cuando utiliza la Tienda, utiliza nuestra aplicación para dispositivos celulares o envía un correo electrónico a WHOOP. Usted acepta que todos los Contratos, avisos, divulgaciones y otras comunicaciones que le proporcionemos electrónicamente satisfacen cualquier requisito legal de que dichas comunicaciones sean por escrito. Cuando efectúa un pedido a través de la Tienda, recogemos y almacenamos su dirección de correo electrónico. A partir de ese momento, su dirección de correo electrónico se utiliza para enviarle información sobre nuestros productos y servicios, a menos que opte por no recibir dichos correos electrónicos.

15. NOTIFICACIONES

WHOOP podrá enviarle notificaciones en cumplimiento de la ley o con fines de mercadotecnia o de otro tipo (a su elección) por correo electrónico a la dirección principal asociada a su Cuenta, en papel o publicando dicha notificación en su sitio web. WHOOP no se hace responsable de los filtros automáticos que usted o su proveedor de Internet puedan aplicar a las notificaciones por correo electrónico. WHOOP le recomienda agregar a URL @whoop.com a su libreta de direcciones de correo electrónico para asegurarse de recibir notificaciones de WHOOP por correo electrónico. En el caso de las notificaciones realizadas por correo electrónico, la fecha de envío del mensaje se considerará la fecha de transmisión de dicha notificación.

16. CASO FORTUITO O FUERZA MAYOR

No seremos responsables por el incumplimiento o el retraso en el cumplimiento de cualquiera de nuestras obligaciones en virtud de un contrato que se deba a un acto o evento fuera de nuestro control razonable, incluyendo, sin limitación, casos fortuitos, huelgas, cierres patronales u otras acciones industriales de terceros, conmoción civil, disturbios, atentados terroristas, guerras, incendios, explosiones, tormentas, inundaciones, terremotos, epidemias u otros desastres naturales, fallas en las redes de telecomunicaciones públicas o privadas o imposibilidad de uso de ferrocarriles, transporte marítimo, aeronaves, transporte motorizado u otros medios de transporte público o privado.

17. PROTECCIÓN DE LA CONFIDENCIALIDAD Y DE LOS DERECHOS DE PROPIEDAD INTELECTUAL

A pesar de cualquier disposición que figure en el presente documento, WHOOP podrá solicitar medidas cautelares u otras reparaciones por equidad para proteger su información confidencial y sus derechos de propiedad intelectual, o para evitar la pérdida de datos o daños en sus servidores ante cualquier tribunal de la jurisdicción competente.

18. CESIÓN DE DERECHOS

Usted no podrá transferir ni ceder las presentes Condiciones de venta, ni ninguno de los derechos y licencias que se le conceden en virtud de las mismas, pero nosotros podremos cederlas sin restricciones, siempre que dicha cesión no afecte a los derechos que le corresponden en virtud de dichas Condiciones de venta. Estas Condiciones de venta redundarán en beneficio de nuestros sucesores y cesionarios autorizados.

19. INVALIDEZ PARCIAL

Si un tribunal competente declara inválida alguna disposición de estas Condiciones de venta, dicha invalidez no afectará a la validez de las restantes disposiciones, que seguirán en pleno vigor y efecto.

20. SUPERVIVENCIA

Las obligaciones de las Secciones 10 a 24 y cualesquiera otras que, por su naturaleza, deban sobrevivir a la rescisión, seguirán vigentes tras la expiración o rescisión de las presentes Condiciones de Venta.

21. SIN EXENCIÓN

El hecho de que no actuemos o hagamos cumplir alguna provisión del presente Contrato no se interpretará como una renuncia a dicha disposición o a cualquier otra de este Contrato. Ninguna renuncia será vigente en nuestra contra a menos que se haga por escrito, y no se interpretará ninguna renuncia como una cesión en cualquier otra instancia.

22. CONTROLES DE EXPORTACIÓN

Usted no exportará o reexportará, de forma directa ni indirecta, los productos o servicios, o cualquier información técnica relacionada con los mismos, a ningún destino o persona que esté prohibido o restringido por la legislación aplicable, incluyendo, sin limitación, las leyes y reglamentos de control de exportaciones de Estados Unidos.

23. LEY APLICABLE Y JURISDICCIÓN

Las presentes Condiciones de venta y cualquier litigio derivado o relacionado con las mismas (incluyendo los litigios extracontractuales) se rigen por la legislación inglesa y usted podrá emprender acciones legales en relación con los Productos o las presentes Condiciones de venta ante los tribunales ingleses. Si vive fuera de Inglaterra, tanto usted como WHOOP podrán entablar acciones legales en relación con los Productos o las presentes Condiciones de Venta en los tribunales locales o en sus homólogos ingleses.

24. CONTACTO

Si tiene alguna pregunta sobre los Productos o estas Condiciones de venta, póngase en contacto con WHOOP por correo electrónico en support@whoop.com o llame al (844) 490-1593. Nuestra dirección postal es WHOOP, Inc, One Kenmore Square #601, Boston, MA 02215.

25. CONDICIONES ADICIONALES

Podrán aplicarse condiciones adicionales a determinados Productos. En caso de que exista un conflicto entre estas Condiciones de venta y cualquier condición adicional, prevalecerán las condiciones adicionales.

WHOOP TERMS OF SALE

PLEASE READ THE FOLLOWING TERMS OF SALE (“TERMS OF SALE”) CAREFULLY BEFORE PURCHASING PRODUCTS (AS DEFINED BELOW) OFFERED BY WHOOP, INC. (“US”, “WE”, “OUR”, OR “WHOOP”). THESE TERMS OF SALE SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR PURCHASE  OF THE WHOOP DEVICE, BANDS, CHARGERS AND POWERPACKS (COLLECTIVELY, THE ‘WHOOP DEVICE,” EVEN IF SUCH PURCHASE IS PART OF A WHOOP MEMBERSHIP PURCHASE), AND ANY PERIPHERALS, ACCESSORIES, APPAREL, OR OTHER PRODUCTS OFFERED BY WHOOP OR A WHOOP AUTHORIZED PARTNER (AS DEFINED BELOW), THAT ARE AVAILABLE FOR PURCHASE FROM OUR ONLINE STORE (THE “STORE”) OR THROUGH AN AUTHORIZED THIRD-PARTY RETAILER OR AUTHORIZED THIRD-PARTY MARKETPLACE (EACH, AN “AUTHORIZED RESELLER”) (COLLECTIVELY, THE “PRODUCTS” OR THE “WHOOP PRODUCTS”). PRODUCTS AND WHOOP PRODUCTS SHALL NOT INCLUDE THE PURCHASE OF WHOOP MEMBERSHIPS AND ADVANCED LABS SERVICES, WHICH SHALL BE GOVERNED UNDER OUR TERMS OF USE. 

THESE TERMS OF SALE COVER IMPORTANT INFORMATION ABOUT THE PRODUCTS YOU PURCHASE AND ANY CHARGES AND AMOUNTS THAT WE BILL YOU.

YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE TERMS OF SALE AND ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO ENTER INTO THESE TERMS OF SALE AND TO PURCHASE AND USE THE PRODUCTS. “YOU” AND “YOUR” REFER TO THE PERSON PURCHASING A PRODUCT OR IF YOU PURCHASE A PRODUCT ON BEHALF OF AN EMPLOYER, COMPANY, ORGANIZATION, OR OTHER ENTITY, THEN (I) ALL REFERENCES TO “YOU” HEREIN INCLUDE YOU AND THAT ENTITY, (II) YOU REPRESENT AND WARRANT THAT YOU ARE AN AUTHORIZED REPRESENTATIVE OF THE ENTITY WITH THE AUTHORITY TO BIND THE ENTITY TO THESE TERMS OF SALE, AND (III) YOU AGREE TO THESE TERMS OF SALE ON THE ENTITY’S BEHALF.

THIS IS A LEGAL AGREEMENT. BY PLACING AN ORDER FOR A PRODUCT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SALE. 

If you do not accept these Terms of Sale, then you are not authorized to purchase Products. In these Terms of Sale, any words following the term “including” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

We reserve the right to change these Terms of Sale at any time, so please review the Terms of Sale each time prior to making a purchase. Every time you order Products, the Terms of Sale in force at that time will apply between you and WHOOP. If you have any questions regarding these Terms of Sale, you can contact WHOOP at support@whoop.com.

Please read these terms carefully.

1. INTRODUCTION

Although the Store is accessible worldwide, the Products offered on the Store are not designed and tested for use in all countries. If you choose to access the Store and/or use the Products, you choose to do so on your own initiative and you are solely responsible for complying with applicable local laws in your country. You understand and accept that the Store, the Products, and any related services are not designed for use in all countries and some or all of the features of the Store, Products, and any related services may not work or be appropriate for use in all countries. It is your responsibility to understand and comply with all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the purchase, possession and use of any Product. 

2. WHOOP AUTHORIZED PARTNERS

WHOOP may collaborate with certain brands (collectively, the “WHOOP Authorized Partners”) to offer the capability to integrate certain WHOOP Products into certain other products offered by the WHOOP Authorized Partners.  We will identify the WHOOP Authorized Partners and any products associated therewith in the Store. 

3. ORDER PROCESS

Order Acceptance.  Each part of any order that you submit to WHOOP or an Authorized Reseller constitutes an offer to purchase. If you do not receive a message from WHOOP or an Authorized Reseller confirming receipt of your order, please contact our (or the Authorized Reseller’s, as applicable) customer service department at support@whoop.com before re-entering your order. WHOOP’s or an Authorized Reseller’s confirmation of receipt of your order does not constitute WHOOP's or Authorized Reseller’s acceptance of your order. WHOOP or Authorized Reseller (as applicable) is only deemed to have accepted your order once the Product(s) you ordered have been shipped.

Order Issues.  Although we strive to accept all valid orders, WHOOP and Authorized Reseller reserve the right to deny any order for any reason, including if: (i) we discover an error in pricing and/or other information about the Product or receive insufficient or erroneous billing, payment, and/or shipping information, (ii) we suspect an order has been placed using stolen payment card information or otherwise appears to be connected to fraud, or (iii) the ordered Product is unavailable due to discontinuance or otherwise. WHOOP and Authorized Reseller may also refuse any order that is connected with a previous payment dispute.

4. AVAILABILITY

All Products offered on the Store and via an Authorized Reseller are subject to availability. We reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue offering certain Products without prior notice. To the extent permitted under applicable laws, we make no representations, warranties, or conditions as to the completeness, accuracy, reliability, validity or timeliness of any listings, content, descriptions or images (including, without limitation, any features and specifications such as weights and sizes) for any Products available through the Store or via an Authorized Reseller. Such information, including pricing, and the availability of any Product are subject to change at any time without notice. We make reasonable efforts to accurately display the attributes of Products, including the applicable colors, however the actual colors you see on the Store will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. THE INCLUSION OF ANY PRODUCTS ON THE STORE OR BY AN AUTHORIZED RESELLER AT A PARTICULAR TIME DOES NOT IMPLY OR WARRANT THAT THESE PRODUCTS WILL BE AVAILABLE AT ANY TIME.  

5. PRICING

Prices are stated in the applicable currency based on your selected location. Your total price charged for Products will include the price of the Products in your order plus any applicable sales tax and shipping charges, less any discounts offered. We reserve the right to change prices at any time, but changes will not affect any order for Products you have already placed prior to the change in price. We do not provide price protection or refunds in the event of a price drop or promotional offering. In the event that a Product is listed at an incorrect price on the Store due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for the Product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the incorrect price paid. 

6. PAYMENT

Terms. Any payment terms presented to you in the process of purchasing your Products are deemed part of these Terms of Sale and are incorporated herein by reference. You agree to pay for all orders in accordance with the prices and such billing terms in effect at the time of your order. For all orders, WHOOP calculates and charges sales tax in accordance with applicable laws. You agree to pay all applicable taxes and shipping charges. You must provide WHOOP with a valid credit card or other account information from a valid payment provider accepted by WHOOP (each, a “Payment Provider”) By providing a credit card or other payment method accepted by WHOOP (“Payment Method”), you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our Payment Processor (as defined below)) to immediately charge your payment method for the total amount of your order (including any applicable taxes and other charges). If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any payment problem we encounter in order to proceed with your order. 

Billing. We may collect payments for the Products from you directly or we may use a third-party payment processor (“Payment Processor”) to bill you through a payment account selected by you at checkout or linked to your Account. We use Stripe, Inc. and its affiliates (“Stripe”) as a third-party service provider for payment services.  The processing of payments by a Payment Processor will be subject to the terms, conditions and privacy policies of such Payment Processor in addition to these Terms of Sale. You agree to be bound by Stripe’s Privacy Policy (currently accessible at https://stripe.com/us/privacy) and its Terms of Service (currently accessible at https://stripe.com/ssa) and hereby consent and authorize WHOOP and Stripe and any other Payment Processor to share any information and payment instructions you provide with each other and the provider of your Payment Method to the minimum extent required to complete your transactions. We are not responsible for any errors by a Payment Processor. By choosing to purchase a Product, you agree to pay us, either directly or through a Payment Processor, all amounts for the applicable order in accordance with the applicable payment terms and you authorize us, through a Payment Processor, to charge your Payment Method. You agree to make payment using your selected Payment Method. We reserve the right to correct any errors or mistakes that we or a Payment Processor make even if we or a Payment Processor have already requested or received payment.

Payment Method. Your Payment Provider agreement governs your use of the designated Payment Method, and you must refer to that agreement, not this Agreement, to determine your rights and liabilities. 

7. DISCOUNT AND PROMO CODES

We may, in our sole discretion, create discounts and promotional codes that may be redeemed for discounts or other benefits, subject to any additional terms that we establish on a per promotional code basis (“Promo Codes”). Promo Codes may only be used once per person. Only Promo Codes sent to you through official WHOOP communications channels are valid. You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by us; (iii) may be disabled by us at any time for any reason without liability to us; (iv) may only be used pursuant to the specific terms that we establish for such Promo Code; (v) are not redeemable for cash; and (vi) may expire prior to your use.

8. RESALE RESTRICTION

Purchases made on the Store or via an Authorized Reseller are intended for personal use only and are not authorized for resale (aside from the individual sale of Products by a consumer who purchased same for personal use). We reserve the right to refuse or cancel your order if we suspect you are purchasing Products for resale. 

9. SHIPPING AND DELIVERY

For purchases made on the Store, our delivery charges and methods are as described on our website. The estimated arrival or delivery date is not a guaranteed delivery date for your order, and you agree that we are not liable for late deliveries. WHOOP uses a third-party service provider for fulfilling orders. By ordering any Product, you acknowledge that neither WHOOP nor Authorized Reseller has any responsibility or liability for any delays that may result from orders handled by such third-party service provider. Refused deliveries will be returned to our warehouse. It may take up to 45 days for the returned items to be identified as refused and processed for a refund. 

10. RETURNS FOR REFUND

Our Return Policy for WHOOP Devices that are part of a WHOOP Membership Order. For the return policy for WHOOP Devices ordered and shipped in connection with a WHOOP Membership, see the Terms of Use.

Our Return Policy for other Products. If you purchased apparel and accessories from the Store, WHOOP will accept all unworn returns within thirty (30) days of delivery, unless marked as final sale (i.e., Boxers, WHOOP Your Way). Non-WHOOP Pro members must cover the cost of shipping to return the applicable Product. To initiate a return, please visit support.whoop.com and submit a request. WHOOP reserves the right to reject the return if the product is worn or used. In this case, the member will not receive a refund.

If you purchased apparel and accessories from an Authorized Reseller, you must return the initial purchase to the original point of sale for a refund, subject to the Authorized Reseller’s return policy. WHOOP will not at any time issue a refund for any apparel or accessories purchases made from an Authorized Reseller or any other third-party retailer or any other third-party marketplace.

Exchange Policy. If you purchased apparel and accessories from the Store, members can exchange these unused and unworn purchases for free, subject to the terms and conditions herein. WHOOP accepts all unused and unworn apparel and accessory exchanges within thirty (30) days of delivery, unless marked as final sale (i.e., Boxers, WHOOP Your Way). To initiate a return, please visit support.whoop.com and submit a request. WHOOP reserves the right to reject the return if the product is worn or used. In this case, the member will be charged for the exchanged product.

If you purchased apparel and accessories from an Authorized Reseller, exchanges must be initiated at the original point of sale. All exchanges are subject to the exchange policy of the Authorized Reseller. WHOOP will not at any time issue an exchange for any apparel or accessories purchases made from an Authorized Reseller or any other third-party retailer or any other third-party marketplace.

11. COMPATIBILITY

Products sold through the Store or via an Authorized Reseller and by WHOOP Authorized Partners are the only items compatible with the Products, including but not limited to the WHOOP Device. You agree that lack of compatibility does not constitute a defect giving rise to a claim under our Limited Warranty described in our Terms of Use (“Limited Warranty”). Furthermore, you will be solely responsible for damage resulting to your Product, and any other peripherals, accessories, or apparel used in conjunction with the Product, due to your use of any product or service that is not compatible with the Product. 

12. WARRANTIES AND DISCLAIMERS

EXCEPT FOR THE LIMITED WARRANTY,  TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, THE STORE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF ANY KIND AND WE HEREBY DISCLAIM ALL IMPLIED WARRANTIES AND CONDITIONS, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.

You use any and all Products at your own discretion and risk. Other than as provided for under the Limited Warranty, to the extent permitted by applicable laws, you will be solely responsible for (and WHOOP disclaims) any and all loss, liability, or damages resulting from your use of a Product, including damage or loss to your Product. 

13. LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY APPLICABLE LAWS, (A) IN NO EVENT SHALL WE OR AN AUTHORIZED RESELLER OR WHOOP AUTHORIZED PARTNER, NOR ANY SUCH PARTY’S OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, REPRESENTATIVES, CONTRACTORS, OR WHOOP’S LICENSORS (COLLECTIVELY, THE “WHOOP PARTIES”) BE LIABLE FOR ANY INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION), EVEN IF WHOOP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (B) IN NO EVENT SHALL THE AGGREGATE AMOUNT THAT THE WHOOP PARTIES ARE LIABLE TO YOU EXCEED THE GREATER OF (I) THE AMOUNT PAID FOR A PARTICULAR PRODUCT, (II) $100, OR (III) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE OR REGULATION UNDER WHICH SUCH CLAIM ARISES, EVEN IF A WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN WHOOP OR AUTHORIZED RESELLER AND YOU. 

SOME STATES AND JURISDICTIONS, DO NOT ALLOW EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

IF YOU ARE A USER FROM NEW JERSEY, SECTION 12 (WARRANTIES AND DISCLAIMERS) AND SECTION 13 (LIMITATION OF LIABILITY) ARE INTENDED TO BE, AND ARE, ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PROVISION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PROVISION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PROVISIONS OF THE APPLICABLE SECTIONS. 

14. DATA PROTECTION

By placing an order for Products, you agree and understand that WHOOP may store, share, process and use data collected from your order form or phone/fax/email order for the purposes of processing the order. You acknowledge that the processing of any of your personal information is governed by our Privacy Policy. WHOOP works with other companies that help WHOOP provide Products to you, such as freight carriers and credit card processing companies, and you direct WHOOP to share certain information with these companies for this purpose. 

15. ELECTRONIC COMMUNICATIONS

You are communicating with WHOOP electronically when you use the Store or send an email to WHOOP. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. When you order through the Store, we collect and store your email address. From that point forward, your email address is used to send you information about our products and services unless you opt-out of such emails.

16. NOTIFICATIONS

WHOOP may provide notifications to you as required by law or for marketing or other purposes via (at its option) email to the email associated with your order. WHOOP is not responsible for any automatic filtering you or your network provider may apply to email notifications. WHOOP recommends that you add @whoop.com URLs to your email address book to help ensure you receive email notifications from WHOOP. For notifications made by e-mail, the date on which the message is sent will be deemed the date on which such notification is transmitted. 

17. FORCE MAJEURE

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an act or event beyond our reasonable control, including without limitation acts of God, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 

18. SEVERABILITY

If any provision of these Terms of Sale is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Sale, which shall remain in full force and effect. 

19. NON-WAIVER

Failure by us to act on or enforce any provision of these Terms of Sale shall not be construed as a waiver of that provision or any other provision in these Terms of Sale. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. 

20. EXPORT CONTROLS

You will not export or re-export, directly or indirectly, the products or services, or any technical information related thereto, to any destination or person prohibited or restricted by U.S. export control laws and regulations and any applicable laws of the country you reside. 

21. GOVERNING LAW AND JURISDICTION

These Terms of Sale are governed by the internal substantive laws of the Commonwealth of Massachusetts, without respect to its conflict of law provisions. You expressly agree to submit to the exclusive personal jurisdiction of the state and federal courts sitting in the City of Boston in the Commonwealth of Massachusetts. 

22. ADDITIONAL TERMS

Additional terms may apply to certain Products. In the event there is a conflict between these Terms of Sale and any additional terms (including our Terms of Use), the additional terms (including our Terms of Use) will control.