Creative Studio Support

As the premier SaaS mobile provider, delivering world class support is our norm. Avoiding the hidden costs of traditional software vendors, Whoop includes support as part of all basic Creative Studio subscriptions.

Whoop support includes:

• Email and phone support
• 24x7 online help
• Unlimited incident reporting & response targets
• Software upgrades and release communications
• Access to best practice documentation
• Customer specific support metrics
• Support briefings on selected topics
• Email and phone customer support

Whoop provides customer support via email and phone. The support team provides answers to application, technical and customer service related questions including use of the Whoop Creative Studio and Agents.

24x7 online help

With a robust, online help system and training guide, customers have access to help whenever they need it. Customers can access the Whoop help and training guide to find product specific information or step by step instructions for building mobile content, 365 days a year.

Unlimited incident reporting and incident response targets

We are committed to your success, so there are no restrictions to the number of incidents a customer can report. Our incident response targets are dependent on severity levels which are detailed in the Whoop Global Support Operations Guide.

Software updates and release communications

Software upgrades, including enhancements and bug fixes, are seamless deployed over the web. Whoop delivers frequent upgrades allowing customers to receive the latest functionality on a timely schedule. Detailed release notes give customers visibility into the latest product changes.

Best practice documentation

As experts in driving mobile initiatives, the Whoop support team provides industry best practices as well as product related guidelines to make your next mobile initiative an overwhelming success.

Customer specific support metrics

Upon request, the support team can provide customers with detailed support metrics such as incidents tracking, classification and current status.

Gain Immediate Results

No matter how simple or complex the mobile initiative, Whoop’s Global Support team is here to help you make the most of your Whoop investment. Our goal is to maximize customer success so count on us for:

• Access to an experienced, high quality support team
• A rapid response to application and technical issues
• Reliable, self-service support including online help and best practices

Contact the Whoop Global Support Center for assistance at 1-877-88Whoop or via email at whoop.com,help.